Privacy policy

This page explains how our practice processes the personal data of patients, their legal guardians and visitors to this website. We follow Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Czech Act No. 110/2019 Coll., on the processing of personal data.

Data controller

The data controller is MUDr. Zdenka Bálintová, Company ID (IČO) 23175991, child neurology practice, Zámečnická 1, Brno, Czech Republic.
Email: ambulance@balintova.cz, text messages: +420 702 018 979.

What data we process and why

Providing healthcare and keeping medical records. We process identification and contact details of the child and their legal guardian, the insurance number, details of the health insurer and information about the child’s health. This is required by Czech Act No. 372/2011 Coll., on health services, and its implementing regulations. The legal basis is compliance with a legal obligation (Art. 6(1)(c) GDPR) and the provision of healthcare (Art. 9(2)(h) GDPR). Without this data we cannot provide care.

Appointments and communication. When you book or contact us via Medevio, email or text message, we process your contact details and the content of your messages. We use this data only to handle your request and to care for the patient.

Billing. We pass the data necessary for billing to the patient’s health insurer under Czech Act No. 48/1997 Coll., on public health insurance. For services paid by the patient, we keep accounting records as required by accounting and tax regulations.

Website operation. When you visit this website, our hosting provider’s server may briefly record technical data such as your IP address and browser type. This is used to keep the website secure and running, which is our legitimate interest (Art. 6(1)(f) GDPR).

Who we share data with

We share data only to the extent necessary and only where the law permits or requires it: with health insurers, with other healthcare providers involved in the patient’s care, and with public authorities if they request it under the law.

Some tasks are carried out for us by contracted processors bound by confidentiality: the operator of the Medevio booking system, the supplier of our practice management software, and our web hosting and email provider. If you have your own Medevio account, its operator also processes your data under its own privacy policy.

How long we keep data

We keep medical records for the periods set by the regulations on medical records. We keep accounting records for the periods set by accounting and tax regulations. Correspondence that is not part of the medical records, and technical website logs, are kept only as long as strictly necessary.

Your rights

You have the right to access your data, to have it corrected, to restrict its processing and to object to processing based on legitimate interest. The right to erasure is limited for medical records, because the law requires us to keep them. Where processing is based on your consent, you may withdraw it at any time.

Please send your requests to ambulance@balintova.cz. If you believe we are not handling your data correctly, you may lodge a complaint with the Czech Office for Personal Data Protection (Úřad pro ochranu osobních údajů), Pplk. Sochora 27, 170 00 Prague 7, uoou.gov.cz.

Cookies

This website uses technical cookies that are necessary for it to work, for example to remember the selected language. No consent is required for these.

We measure website traffic with Koko Analytics, which runs directly on our own server. It does not use cookies or any other storage on your device and does not share data with third parties. We only store aggregated counts of visits and page views, which cannot be used to identify you. To distinguish repeat visits within a day, a one-way encrypted value derived from your IP address and browser type is used; it changes every day and is deleted at the end of the day. The legal basis is our legitimate interest in improving the website (Art. 6(1)(f) GDPR).

This privacy policy is effective from 1 November 2026. In case of any discrepancy, the Czech version prevails.